Terms & Conditions

Last updated: September 2026

These terms apply when you bring us a device, request IT, web development or automation work, book an appointment, buy from our online store, or interact with our AI Concierge. By using our services you agree to them. If anything here doesn't match what we agreed with you directly, our direct agreement controls.

Estimates and the diagnostic fee

Published prices are typical ranges, not guaranteed quotes. Most repairs start with an in-shop diagnostic ($99), after which you get a firm, itemized quote. The diagnostic fee is waived and credited toward your repair if you approve the work; if you decline, you owe only the diagnostic fee.

Authorization to perform work

We do not begin repair work until you approve a quote — verbally, in writing, or by leaving the device with instructions to proceed. If we discover additional issues once work has started, we'll contact you for approval before doing anything beyond the original scope.

Customer data and backups

You are responsible for backing up your data before bringing us a device, and we strongly recommend doing so wherever possible.

Diagnostics, repairs, part replacement, operating-system work, and especially liquid-damage or motherboard repairs can result in data loss regardless of the care we take. We do not access, copy, or review personal files beyond what a repair requires, and we do not guarantee that your data will survive service.

JY Computer Services is not responsible for any loss, corruption, or unrecoverable data arising from work we perform, including third-party software or hardware failures unrelated to our repair. If you'd like us to back up your data before we start, ask about our Data Backup & Transfer service, or our Data Recovery service if data has already been lost.

Parts and warranty

Repairs are covered by our workmanship warranty — ask your technician for the specifics that apply to your job at pickup. Replacement parts carry the manufacturer's warranty where one applies. The warranty does not cover new damage, liquid exposure, or issues unrelated to the original repair.

Payment

Payment is due when service is complete, unless we've agreed to different terms in writing (for example a business IT retainer or a project deposit). We accept Cash, Credit Card, Debit Card, Zelle, Venmo, PayPal. Store purchases are billed at checkout by our payment processor.

Devices left with us

Please pick up completed or declined-quote devices promptly. Devices left unclaimed for an extended period are handled as unclaimed property under New Jersey law. We're not responsible for a device left with us well past a completed repair or a declined quote.

On-site and remote services

For on-site and remote IT work, you're responsible for providing safe access to the premises or systems being serviced and for any licenses or credentials the work requires. We take reasonable care with your systems and data, subject to the data and liability terms above.

Website, store, booking, and the AI Concierge

Appointment booking runs on Setmore and our online store (store.jycomputerservices.com) runs on WooCommerce — each is subject to that platform's own terms in addition to ours. Our AI Concierge (website chat and phone) is an assistant, not a binding quote or contract; pricing and appointments it discusses are confirmed by our team before work begins.

Limitation of liability

To the extent permitted by law, the liability of JY Computer Servicesfor any claim arising from our services is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost data, lost profits, or lost business, even if we've been advised such damages were possible.

Changes to these terms

We may update these terms from time to time. The "last updated" date above reflects the current version.

Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.

Contact us

JY Computer Services
2 Buck Lane, Suite 8, Marlboro, NJ 07746
(732) 553-4455
[email protected]